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15th July 2025

Ritz Carlton's Secret

Ritz-Carlton Empowers Instant Problem Solving

Ritz-Carlton hotel empowers every employee to fix problems on the spot No approvals No excuses Just instant solutions

Because real service is about taking action not waiting for approval

They trust their team to make the right decisions proactively and responsibly

It’s not just good service it’s smart leadership

Key Principles of Ritz-Carlton Service

  • No approval needed
  • Immediate problem solving
  • Trust in employees
  • Proactive decision making
  • Responsible leadership

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