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Property buyers, sellers, landlords and tenants in Abu Dhabi Global Market will have a new way to identify high-performing brokers after the financial centre activated its Broker Classification Framework.
The framework will assess real estate brokers operating within ADGM, giving market participants a clearer basis for choosing who to work with, rather than relying solely on word of mouth or marketing claims.
How brokers will be assessed
Brokers will be evaluated against a set of defined criteria rather than a single measure of performance:
- Transaction activity
- Continuous professional development
- Customer feedback
Customer feedback will form part of the assessment process, giving the experiences of property owners, buyers, sellers and tenants a direct role in determining how brokers are classified. Transaction performance and participation in professional development will also be considered when recognising top-performing brokers, meaning brokers will need to demonstrate consistent activity and ongoing training rather than a one-off strong result.
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Why ADGM introduced the framework
ADGM's Registration Authority said the system is intended to recognise brokers who consistently maintain high standards of professionalism and service, while encouraging improvement across the property sector.
Rashed Al Blooshi, CEO of ADGM's Registration Authority, described the activation of the framework as a significant milestone in the development of ADGM's real estate ecosystem, reflecting the Authority's commitment to building a trusted and progressive real estate environment for all market participants.
He said recognising high-performing brokers and encouraging continuous professional development is intended to reinforce a culture of excellence, transparency and accountability across the sector.
Workshops planned to guide brokerages
The Registration Authority will hold dedicated workshops and engagement sessions with brokerages as part of the framework's implementation.
These sessions will provide further guidance on the classification process, promote collaboration and identify areas where brokerages may require additional support as they adjust to the new evaluation criteria.
Al Blooshi said the framework further strengthens accountability by incorporating customer feedback into the assessment process, while encouraging brokers to continuously raise the standards of service they provide, with the aim of enhancing confidence among property owners, buyers, sellers and tenants across the ADGM market.
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